② On / Busy line 占線O=Operator 接線員G=Guest 客人O: Good morning, Hilton Hotel. May I help you? 您好，希爾頓酒店，我能為你

② On / Busy line 占線

O=Operator 接線員G=Guest 客人

O: Good morning, Hilton Hotel. May I help you?

您好，希爾頓酒店，我能為你效勞嗎？

G: I want to make a reservation at your coffee shop.

我想在你們酒店的咖啡廳訂位子。

O: Certainly, sir. I’ll put you through. (After a while) I’m sorry, the line is busy. Would you call again later?

可以，先生，讓我替你接線。（一會(huì)兒后）很抱歉，現(xiàn)在線路繁忙，你遲些再打好嗎？

G: I’ve tried many times. What’s wrong with your telephone?

我已經(jīng)試很多次了，你們的電話是怎么回事？

O: I’m sorry, sir. Would you please hang up first? I’ll call you back when it is free.

對(duì)不起，先生，請(qǐng)你先掛斷好嗎，電話一通我便會(huì)立刻跟你聯(lián)絡(luò)。

(In a minute, the operator calls back the guest.)

（一分鐘后，接線員回電客人）

O: Mr. Cruise? The line is free now, Go ahead, please.

克魯斯先生嗎？電話已經(jīng)接通了，請(qǐng)講。

G: I…Oh! I’ve been cut off.

我…噢！路線被弄斷了。

O: Sorry, sir. I’ll connect you again.

對(duì)不起，先生，讓我再給你接線。

③ Incoming collect call from overseas 越洋收聽(tīng)人付費(fèi)電話

O: Operator, good morning. May I help you?

這里是總機(jī)，早上好，我能為你效勞嗎？

G: This is Mr. Cruise of Room2718. I want to make a long distance call on America.

這是2718號(hào)房的克魯斯先生，我想打長(zhǎng)途電話往美國(guó)。

O: Certainly, Mr. Cruise. To which city?

當(dāng)然，哪一個(gè)城市呢

G: New York.

紐約

O: A pay call or collect call. Mr. Cruise?

是由你付電話費(fèi)還是由受話人付款呢？

G: Collect call please. My son will pay for it.

由受話人付款，我兒子會(huì)支付費(fèi)用的。

O: If it is a collect call, I’m afraid it must be a person-to person call, not a station-to station call.

如果是這樣，這一定是叫人電話，而不能是叫號(hào)電話。

G: Why? Person-to person is more expensive, isn’t it?

為什么？叫人電話是比較貴的，是不是？

O: That’s correct, sir. It is to prevent any disagreement over payment.

是的，先生。這是避免任何付款爭(zhēng)執(zhí)。

G: I see. Then ahead.

我明白了，就這樣吧。

O: Very well, sir. May I remind you that there is still a handing charge for collect call in the hotel?

很好，先生。讓我提醒你，即便是由受話人付款，酒店方面也要收取手續(xù)費(fèi)的。

G: Oh, no!

哦，不！

O: I’m sorry Mr. Cruise. But it is a policy.

對(duì)不起，克魯斯先生，但這是酒店的規(guī)定。

G: Ok!

好吧！

O: Would you please give me the number? (The operator repeats the number.) Could you please hang up, Mr. Cruise? I’ll call you back later. (A minute later, the operator calls back.)

請(qǐng)告訴我電話號(hào)碼好嗎？（接線員重述一遍電話號(hào)碼。）克魯斯先生，請(qǐng)先掛斷，我稍后給你回電。（一分鐘后，接線員回電。）

O: Mr. Cruise, your party in America is on the line now. Please go ahead.

克魯斯先生，你的美方受話人已在電話里了，請(qǐng)講。

④ Station call—direct dialing 直拔叫號(hào)電話

G=Guest 客人 O=Operator 接線員

O: This is the Hotel Operator. May I help you?

飯店總機(jī)，能為您效勞嗎？

G: Yes, I ‘d like to make an overseas call.

我相打一個(gè)越洋電話。

O: You may call direct from your room, sir. It’s cheaper than booking it through the operator.

先生，您可直接用客房電話打出去，這樣比由總機(jī)打出去要來(lái)得便宜些。

G: Oh, I didn’t know that.

哦，我不知道。

O: The country codes are listed in the Services Directory in your room. Please dial 4001 before the country code and the dial area code and number. Please do not dial 0 before the entire number as you would for an outside call.

國(guó)家代號(hào)列在您房間里的服務(wù)指南上，請(qǐng)?jiān)趪?guó)家代號(hào)前先拔4001，再拔區(qū)號(hào)和電話號(hào)碼，不用像打外線一樣在電話號(hào)碼前加拔0。

G: Thank you very much.

多謝。

O: You’re welcome, sir.

不客氣，先生。