情景會話 2R=Receptionist 服務員 G=Guest 客人(The receptionist is dealing with a guest at the front desk. He notices an i

情景會話 2

R=Receptionist 服務員 G=Guest 客人

(The receptionist is dealing with a guest at the front desk. He notices an impatient woman standing at the back of the guest.

（接待員正在接待一名客人，他注意到該客人身后站著一位不耐煩的女士。

R: (Says to the woman) I’m sorry ,I’ll be with you in a minute.

(After answering the guest’s question) What can I help you?

（對那位女士說）對不起，我會盡快辦理你的事情。（回答了客人的詢問后）我能為你效勞嗎？

G: I want to check out now. We are fed up with this hotel.

我要現在退房，我受夠了這酒店。

R: I’m sorry . Is there any problem with which I could help?

對不起，有什么問題？我能幫忙嗎？

G: Our room is too noisy. The crazy guys next to us kept talking, knocking on the wall, rush in and out their room all night long. It’s too much for me and my husband.

我們的房間太吵了。隔壁那些家伙整晚說話、敲墻、并且進進出出，我和丈夫卻受不了。

R: I’m awfully sorry. They are of the same tour group and will check out this afternoon. I promise that the new occupant will be quiet.

十分抱歉，他們同屬一個旅行團，今天下午退房，我答應新住客會安靜許多的。

G: Can you guarantee that?

你能保證嗎？

R: We’ll do our best. Or we could arrange another room for you if necessary.

我們會盡力的，否則，我們可以為你再安排一個房間。

G: No, thanks. We don’t want that.

不，謝謝。我們不想這樣。

R: I hope you have a good sleep tonight. We apologize for the trouble caused. If there is any problem, do let us know immediately.

我希望你們今晚能睡得好，很抱歉打擾你們。若還有什么問題，請立刻通知我們