Selected Sentences 精選句型① What is the problem?  有什么問(wèn)題嗎？ What’s the matter?什么事？Is there anything wrong?出什么

Selected Sentences 精選句型

① What is the problem? 有什么問(wèn)題嗎？

What’s the matter?

什么事？

Is there anything wrong?

出什么事了？

Is everything to your satisfaction?

你對(duì)一切滿(mǎn)意嗎？

② Apologize 道歉

I’m sorry about this.

我對(duì)此表示歉意

I’m sorry to hear that.

我對(duì)此訊表示歉意。

Please accept my apology on behalf of the hotel.

請(qǐng)接受我代表飯店表示的歉意。

③ Respond to an inquiry 答應(yīng)調(diào)查

I’ll look into the matter at once.

我將立即調(diào)查此事。

④ Thank a guest for pointing out the problem 多謝客人指出問(wèn)題

Thank you for telling us.

謝謝你告訴我們。

Thank you for bringing the matter to our attention.

感謝你提醒我們注意此事。

⑤ Ask for assistance 尋找協(xié)助

Just a moment, please. I’ll get the supervisor/ manager.

請(qǐng)稍等，我去叫總監(jiān)/ 經(jīng)理。

Our manager will get in touch with you soon.

我們經(jīng)理將會(huì)與您聯(lián)系。

I’m sorry you didn’t like it. I’ll take it back to the chef.

很抱歉你不喜歡。我把它拿給廚師。

I’m sorry you didn’t enjoy it. Would you try something else?

很抱歉你不喜歡。你想嘗嘗別的東西嗎？

I’m sorry that the steak is overcooked.

很抱歉牛排做得過(guò)火了。

⑥ Make compensation 作出補(bǔ)償

Would you like a complimentary drink?

你需要免費(fèi)的飲料嗎？

It would be on the house.

飯店付費(fèi)。

With our compliment.

免費(fèi)。