Part 2 Complaints with Room Service 客戶服務投訴處理R = Room attendant 服務員 G = Guest 客人(1) Complaints with making u

Part 2 Complaints with Room Service

客戶服務投訴處理

R = Room attendant 服務員 G = Guest 客人

(1) Complaints with making up 清理房間投訴

R: Good morning, housekeeping. Can I help you?

早上好，客房部，有什么能為你效勞的？

G: I’m Cruise in 1841. It’s already ten o’clock but my room still hasn’t been made up.

是1841號房的克魯斯，現在已經10點了，還沒有人收拾我的房間。

R: I’m sorry, sir. There have been many check – out rooms today and our housemaids have to make up those rooms first.

很抱歉，先生。由于今天有很多客人退房，我們的服務員必須整理退掉的房間。

G: But it’s unfair to the occupants!

但那對住客不公平呀！

R: I’m terribly sorry, sir. We’ll take this into consideration. May I call the room attendant up now to have your room tidied?

十分抱歉，先生。我們會考慮這點的。我立刻派服務員去整理你的房間好嗎？

G: Yes, please.

好的。

R: We promise to make up your room first next time. Please do accept our apology.

我們承諾以后會先整理你的房間，請接受我們的道歉。