R=Receptionist 接待員 G=Guest 客人(4) Ticketing 訂票服務 R: Good morning, sir. Can I help you ?早上好，先生，我能為你效勞嗎？G

R=Receptionist 接待員 G=Guest 客人

(4) Ticketing 訂票服務

R: Good morning, sir. Can I help you ?

早上好，先生，我能為你效勞嗎？

G: I want to book an air ticket to Shanghai for tomorrow. Can you do it for me ?

我想訂一張明天到上海的機票，你能替我辦理嗎？

R: Certainly, sir. Just a minute, I’ll check the vacancy. I’m sorry, sir. The tomorrow class is fully booked. Would you take the executive class?

當然可以，先生。請稍候，讓我查看一下機位。對不起，先生，經濟艙客位已經滿了，商務客位可以嗎？

G: That’s fine. Is it refundable?

可以，是否可以退票呢

R: Yes, sir. But if the ticket has been issued, then a charge of two hundred fifty yuan will be needed for cancellation.

可以，但機票一旦售出，若要取消，便要付250元的手續費。

G: OK. I’ll take it .

沒問題，就這樣吧。

R: May I have your name, sir?

先生，請問貴姓？

G: Tom Cruise.

湯姆·克魯斯。

R: How would you like to make payment, sir?

你打算怎樣付款呢？

G: By credit card, please.(Hands out the credit card)

用信用卡（把信用卡交予接待員劃印）

R: Could you please sign here?

麻煩你在這里簽名好嗎？

G: Here you are.

給您。

R: Thank you, sir. Here’s your itinerary. You may collect your ticket tomorrow morning. I hope you enjoy your trip.

謝謝你，先生，這是你的行程表。你可以于明早到這里取機票，希望你旅程愉快。