酒店英語培訓教材38
Selected Sentences 精選句型① Ask about unsatisfication 詢問不滿Is everything alright?一切還好嗎?Are you satisfied with o
Selected Sentences 精選句型
① Ask about unsatisfication 詢問不滿
Is everything alright?
一切還好嗎?
Are you satisfied with our service?
你對我們的服務滿意嗎?
Would you mind telling me what’s wrong with your room?
請您告訴我您的房間哪里有問題?
② Indicate to accept complaint 表示接納投訴
We’ll take this into consideration.
我們將考慮此事。
We’ll report this to our manager.
我們將把此事匯報經理。
We’ll take a note of that.
我們將記錄此事。
③ Look into problems 查看問題
Can I have a look at that?
我可以看一下嗎?
Could you show me?
你可以指給我看嗎?
④ Apologize 道歉
We are extremely sorry to hear that.
聽到此訊,我們深感抱歉。
I apologize for the inconvenience.
對于給你們造成的不便我深感歉意。
Please accept my apology on behalf of the hotel.
請接受我代表飯店表示的歉意。
I apologize on behalf of the hotel.
我代表飯店向您道歉。
⑤ State an event is unusual 表示事件不尋常
It’s most unusual.
這太不尋常了。
It’s strange.
這很奇怪。
⑥ Respond to an inquiry 答應調查
We’ll look into the matter.
我們將調查此事。
Please be assured that we’ll find out the reason as soon as possible.
請放心,我們將盡快查出原因。
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