Part 4 Other Complaints 其它投訴情景會話 1C=Cashier出納員 G=Guest 客人G: (Gets the bill from the cashier) Five thousand

Part 4 Other Complaints 其它投訴

情景會話 1

C=Cashier出納員 G=Guest 客人

G: (Gets the bill from the cashier) Five thousand three hundred yuan! You are kidding! The figure is far too much!

(由出納員手上接過賬單)5300元! 開玩笑! 這個數目太大了。

C: (Checks the bill ) Room charge for four and a half day, two breakfasts, three lunches and here is the charge for minibar service. Is that correct, sir?

(核對帳項)4天半的房租,兩頓早餐，三頓午餐，這是享用小型酒吧內食物的費用，對不對。先生?

G: Wait a minute. Why four and a half day? I have reserved the room for four days only.

等等！為什么是4天半？我只預訂了4天。

C: I’m sorry, sir. But because you check out at six o’clock, so there is an extra half day charge.

對不起，先生。由于你在下午6時退房，所以我們要多收半天房租。

G: But on one tells me there is an extra charge. Besides, I just stay a little bit longer.

但是無人告訴我要付額外房租，況且我只是多待了一會兒。

C: We’re tried to contact you, sir. But you’re not in your room.

我們曾經聯系你，但你不在房內。

G: That’s unreasonable! I won’t pay the extra charge anyway.

這不合理，我無論如何也不會付這筆額外費用的。

C: Then, please wait a moment. I’ll get the manger to take care of your case.

那么請你稍等，讓我長經理來處理這件事。